Frequently Asked Questions

| Become a Member   🐾🎁

  • Click the blue rewards gift box in the bottom right corner
  • Join our loyalty program for FREE
  • Start collecting points and unlock rewards! 

Perks of being a Bando's Haven Member  ☽

  • Access to our monthly pet care Newsletter
  • 1:1 pet care counseling
  • Individual DVM, pet professional, and pet product referrals.
    • At request advocacy and coordination with referring businesses, on behalf of our members to ensure all services are completed as intended. 
  • 10% off Bando’s Haven, all pet products and services. 
  • Bando's Haven offers additional services, requested and agreed upon with clients under the service guidelines of Bando's Haven. 
  • Up to a 72Hour response time, for our members regarding any pet matter.

(If an emergency is present, our clients are directed to seek medical attention from the nearest Pet Hospital/Emergency Room.)

Pet Care Service Information

  • Final services and prices varies by client's individual needs.
  • A detailed invoice will be provided following all client services, and for any deposits collected.

Cancellations and Rescheduling

  • All cancelled or rescheduled services with less than 24 hours notice will require a true non-refundable retainer to re-book future services.
  • (50%) Deposits are required for future appointments for no shows, cancellations, or reschedules.
  • All retainers and deposits are non refundable, and non transferable.

Credits and Refunds

  • All returns, credit, and refunds are at the discretion and approval of Bando's Haven, LLC. Owner. 

 Bando's Haven, LLC.

Our mission is to promote pet care well-being, provide immediate solutions, and protect the rights of every animal in the city of Philadelphia and surrounding areas.

Bando’s Haven provides 1:1 counseling to pet owners, and pet professionals to find their next specialist/client or product. This will reduce cost and time spent researching care for said pet. In addition to counseling we accommodate our clients/partners by providing advocacy, DVM, and Pet Care referrals. We will also provide any additional services agreed upon between clients and Bando's Haven, following our service guidelines. Various pet care products will be sold through Bando’s Haven.

Jamir 🐾 CEO ∨ CPC (Chief Pet Counselor) Bando's Haven, LLC

Hi, welcome to Bando's Haven!

Here's a little background on myself, and part of OUR story.

I am 26 years old, born and raised in Philadelphia and have been providing care for animals since as earliest as I can remember.

In my experience, i've also served as a Client Care Coordinator, as well as a Veterinary Assistant for Primary Care and Veterinarian Specialist.

Being a natural caregiver i've aided pets and pet parents through the worst and best times. When I am not taking care of fur'babies and navigating pet parents. I work as a Home Health Aide. Building these relationships have been so rewarding, I have made the decision to adopt my own family and we have been together for 3 coming up on 4 years now. Bando Creed (Doggie), Chloe Dior (Kitty), and Cyn (Beardie) are my top priorities. I understand your concern when caring for the needs of your family and looking for the right people and products to do the same. Hopefully I can be a bigger part of that journey one day 🩺 . Until, then let's get you what you need.

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